FAQs
Information You Need
Reservation
1. How do I book a Wheelchair Maxi Taxi in Cranbourne?
You can book directly through our website, call our 24/7 support team, or use our easy online booking form for instant confirmation.
2. Can I schedule a ride in advance?
Yes, we recommend booking in advance, especially for early-morning airport transfers or medical appointments.
3. Do I need to provide any documents while booking?
No documents are required. Just share your pickup and drop-off location, time, and mobility needs—we’ll handle the rest.
Preparation
1. Are your taxis wheelchair accessible?
Absolutely. Our fleet includes purpose-built vehicles with wheelchair ramps, restraints, and trained drivers for safe boarding and transport.
2. Can I bring a caregiver or family member?
Yes, our Maxi Taxis have ample space for a caregiver, family members, or companions traveling with you.
3. Do I need to assist the driver during boarding?
Not at all. Our drivers are trained to assist you with care and professionalism throughout the journey.
Payment
1. What payment methods are accepted?
We accept all major credit/debit cards, PayPal, and cash. Invoicing for NDIS participants is also available.
No hidden fees—our pricing is transparent and provided upfront during booking.
3. Do you support NDIS payments?
Yes, we cater to NDIS clients and provide compliant invoicing for all eligible rides.
Refund Policy
1. Can I cancel my booking?
Yes, bookings can be cancelled. We request you inform us at least 2 hours in advance for a full refund.
2. How do I get a refund if I cancel?
Refunds are processed within 3–5 business days through your original payment method.
3. What if my driver doesn’t show up?
We offer a full refund or immediate rescheduling in such rare cases, plus priority service for your next ride.